Privacy Policy

1. Information We Collect

1.1 Personal Information

When you use our services, we may collect:

• Contact Information: Name, email address, phone number, delivery address
• Account Information: Username, password, profile details
• Payment Information: Credit/debit card details, UPI IDs, billing address
• Order Information: Order history, preferences, special instructions

1.2 Automatically Collected Information

We automatically collect certain information when you use our website or app:

• Device information (type, operating system, browser)
• IP address and location data
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information to:

• Process and fulfill your laundry orders
• Communicate with you about orders, promotions, and updates
• Improve our services and customer experience
• Process payments and prevent fraud
• Personalize your experience and recommendations
• Comply with legal obligations
• Send marketing communications (with your consent)

3. Information Sharing

We do not sell your personal information. We may share your data with:

• Service Providers: Delivery partners, payment processors, cloud services
• Franchise Partners: Local stores that fulfill your orders
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

All third parties are contractually obligated to protect your information and use it only for specified purposes.

4. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for all data transmission
• Secure payment processing through certified gateways
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Secure data storage with backup systems

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze website traffic and usage patterns
• Deliver targeted advertisements
• Improve website functionality

You can control cookies through your browser settings. Disabling cookies may affect some features of our services.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Revoke previously given consent

To exercise these rights, please contact us at privacy@rinse365.com

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Improve our services through analytics

When data is no longer needed, we securely delete or anonymize it.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through our website, app, or email. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.