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Whether you have a question about our services, pricing, franchise opportunities, or anything else, our team is ready to help.

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Mon-Sun, 7AM - 10PM

+91 82820 18484

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Email Us

We'll respond within 24 hours

contact@rinse365.com

Corporate Office

9th Floor, Space I-Tech Park, Sector 49, Gurugram Haryana-122018

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Frequently Asked Questions

Quick answers to common questions

How do I schedule a pickup?

You can schedule a pickup through our website, mobile app, or by calling/WhatsApping us. Just select your preferred time slot and our team will arrive at your doorstep.

What are your service hours?

Our stores operate from 7 AM to 10 PM, all 7 days. Pickup and delivery slots are available throughout these hours based on your preference.

Is there a minimum order value?

No minimum order required! However, orders above ₹299 get free pickup and delivery. For orders below ₹299, a nominal ₹49 delivery fee applies.

What if my clothes are damaged?

We take utmost care of your garments. In the rare case of damage, we have a comprehensive garment protection policy and will compensate fairly based on the item's value.

Do you offer same-day service?

Yes! We offer express same-day service for pickups before 10 AM. Standard turnaround is 24-48 hours depending on the service type.

How can I become a franchise partner?

Visit our Franchise page to learn about the opportunity and fill out the application form. Our team will contact you within 24 hours.

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